Our Timeline
A short story of who we are and how we got here!
Zest History
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We can do appliance insurance differently!
Business launches as Satellite Repair Services from our founder's conservatory in sunny Bournemouth.
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New office location as we grow
We outgrew the conservatory quickly and moved to offices in Bournemouth town centre.
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Expansion continues
As the customers increased, so did our employee base and we expanded our office space to support our growth.
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Rebranded to Home Appliance Guard
And as our customer base grew, so did the range of appliances we insured, so we rebranded to Home Appliance Guard.
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Appliance Serve
We acquired Appliance Serve, further growing our customer base and the range of services available to our customers.
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Zest Group is launched
To fit with our values and behaviours we rebranded as Zest, and launched our own engineer network to provide first class service to our customers.
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Investment in our People
The People team was created, further nurturing our Zest community and culture.
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The pandemic hits
Within 24 hours we relocated all our employees to work from home to ensure we continued to support our customers.
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Onwards and upwards
All engineers continued to work and support our customers with appliance repairs at a critical time. We supported our employees throughout the pandemic and recruited new talented individuals to the Zest Group.
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New, shiny offices
We opened our brand new "state of the art" multi site offices on Poole Road, further enhancing the employee experience.
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Invested in our facilities and technology
We invested in a new CRM and internal comms network to improve efficiency, and we installed a Nintendo Switch and a pool table to enhance employee engagement!
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Zest kitchen launched
With the cost of living crisis, we appointed our new Zest Chef to provide delicious, homecooked, cost effective meals.
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Launched digital journey and repair product range
Taking Zest into the digital age and expanding our product range to meet the needs of our customers.